Category: White Glove Service
White Glove Services for Retail and Pharmaceutical Logistics
Sensitive freight requires top-notch logistics solutions—especially in the retail procurement and pharmaceutical industries. One way to make sure delicate freight makes its journeys end, intact, is by utilizing white glove services. These specialized logistics services ensure utmost precision and include real-time freight tracking, lift-gate services, special handling care, and additional staff/drivers on hand for last-minute, unforeseen events.
For example, planning a national, time-sensitive retail product campaign requires high-quality logistics services to make sure displays and merchandise arrive to all locations undamaged and on time. White glove solutions offer helpful services like inside and floor delivery, as well as product placement. Installation and assembly services are also available with detailed instruction to get a campaign up and running.
In the pharmaceutical industry, white glove services are necessary for many clients because temperature-controlled environments are needed for most medical freight. Specialized handling and satellite shipment tracking are also available to clients to have complete transparency during the shipment process.
STC logistics specializes in white glove services for the retail and pharmaceutical industry, but serves clients in industries across the board. While customer retention remains a top priority, our services are driven by maintaining the highest-quality logistics solutions. Our pride is derived from the ability to safely deliver your freight, whether it’s to one location or hundreds.
White Glove Services at STC Logistics
There are different options for white glove services, depending on the size of your freight. For relatively small freight, or less than truckload (LTL), we provide the following logistics solutions:
- Inside delivery / On the floor / Product placement
- Pin point or window appointment delivery 24/7/365
- Removal of debris off site
- Uncreate and unpack
- Meet point of contact/installer/representative on site
- Driver assist – 2 man
- Blanket wrap and straps
- Palletize and package
- Air ride service
- Reverse logistics
- Liftgate service
- Before and after pictures
- Call prior
- Cross dock and storage
- Small truck delivery for dock restrictions
- Installation and assembly services available (detailed instructions must be provided to determine STC capabilities)
If your business anticipates moving a large amount of freight, you will most benefit from full truckload (FTL) white glove services. This is the best option for when your freight must go direct and dedicated. This includes no handling, complete security and satellite tracking that can pinpoint the location of your freight while in transit. For FTL shipments, we provide the following white glove services:
- Padded logistic vans with blankets straps and vertical e-trak system
- 22-53FT dedicated trucks with lift gate service
- Milk runs (multiple stop deliveries)
- Driver assists
- 2 man team
- Labor ready services (extra men)
- Blanket loaded and secured on site
- Pin point delivery
- Call prior
To learn more about our specialized white glove services, call STC Logistics at 1-800-547-4324 or visit our website today.
Advanced Logistics Technology: The Benefits of Proprietary Logistics Services
Whether you run a new or established business, you know how important it is to have your goods carefully prepared, shipped and arrive at their destination on time. Failure to do so can have a negative impact on your customers—and even more so on your business—when issues like delivery delays, damaged items and cost overruns. Your reputation suffers and you can lose out on revenue, resulting in a black eye to your bottom line.
A New Advanced Logistics Technology
How do you choose the right 3PL provider for you? You can shop around for a logistics solution and review all of your options or quickly choose a 3PL provider and simply live with your choice, hoping your goods don’t get damaged by trial and error.
Rather than take a chance with just any 3PL provider, STC makes available a new technology for all of our clients. Electronic Logistics Format, also known as E.L.F., manages the logistics, shipping, and tracking of your freight, alongside our logistics team and allows for visibility and flexibility. This tool is a proprietary services logistics technology that supports traffic managers or anyone who handles major regional or nationwide distributions, pickup assembly services, and multi-location rollouts.
What the E.L.F. Logistics Technology Does
E.L.F. logistics technology helps you accomplish a number of tasks. First of all, this service coordinates every stage of your shipping order. You would send our logistics experts at STC a spreadsheet that contains your shipment’s information; we can receive information by EDI, Excel or any format you prefer to use. STC will then develop a customized rollout or a multi-destination distribution blueprint.
From there, STC Logistics uses the E.L.F. logistics technology to plan, organize, and arrange for the final delivery of your cargo. The shipment’s progress is also tracked and traced through its numerous steps, in conjunction with our expert customer service team; we will never lose sight of your goods.
Before your freight goes into transit, you will review and approve the logistics plan, pickup and delivery specifications, your pricing estimates, and the shipment’s delivery date. Everything is sorted out well before your shipment’s pickup is made. Preplanning is a key factor for a successful logistics design.
Your Own Mini-Website
After your shipment’s order is approved, STC’s IT department publishes your E.L.F. logistics technology design to a web-based viewing area. This is your very own “mini-website” for the distribution project. Your web portal is linked directly to STC’s internal operating system and is updated in real-time. You’ll be able to see the status of any of your shipments as they happen and delivery POD’s as they arrive.
Any relevant parties you choose will be granted access to the “mini-website” and allow them to follow the status of your shipment. This way, everyone who you’ve appointed will see that the shipment is picked up, shipped, and arrived on time to the correct recipient.
The Benefits of Proprietary Logistics
When you partner with a 3PL provider like STC Logistics, you can enjoy the logistics technology benefits that you wouldn’t necessarily see from other logistics technology products. Consider these perks:
- Eliminates the confusion experienced when random shippers pick up and deliver your items. Using STC Logistics as an extension of your team keeps everything under one roof.
- Improves pick up times, length time in transit, and the actual delivery date and time by providing a schedule in advance.
- Reliable nationwide affiliates allow for consolidation of goods, TSA certified access to all airports and strong networks to meet your deadlines. We are all linked together through the system.
- You receive an entirely coordinated effort from the team to ensure that your shipment arrives safely, undamaged, and on time. Adjustments are easily made and updates are in real-time.
STC Logistics uses the very latest in advanced technology with its specialized Electronic Logistics Format logistics technology. For more information or to obtain a quote for your next shipment, contact us 24/7 at 800-547-4324. To learn more about the industries we specialize in, click the button below.
Shipping Medical Equipment with a Reliable Logistics Provider
For those who are in the medical industry, the partnership created with logistics professionals can impact the way that life and death decisions are made. This could involve moving new medical equipment, pharmaceuticals, biological samples heading off for lab analysis or life-saving artificial organs. While saving lives is always the top priority, there are many risks involved in the transport process that can affect the reliability of those goods.
While there is a lot at stake in regards to the life saving capabilities of doctors by transporting artificial organs or medicines efficiently, there is no greater risk during the supply chain process than when medical equipment is being moved. In fact, just one piece of medical equipment can cost millions of dollars. Fortunately, the best and most reliable logistics companies know how to deal with such matters accordingly.
Organization
With the integrity of expensive pieces of medical equipment being at stake, a company’s ability to transport such equipment safely begins with better organizational practices. Technology plays a huge role in this through the deployment of cloud-based enterprise solutions that make the organization of medical equipment inventory simple while creating a lightning-fast internal communication stream to forward concepts such as:
- Stocking locations
- Special packaging and handling instructions
- Temperature control instructions (when applicable)
- Real-time tracking information
- Delivery confirmation electronically of all medical equipment
Being able to provide detailed reports about how a shipment is being organized from beginning to end will not just lend credence to the abilities of the logistics company, but will also help them to save time and money for their customers.
Creating an Air of Complete Transparency
It is important that the customer is able to see the nature in which their medical equipment is being shipped just as much as it is for different parts of the supply chain to be on the same page. Fortunately, the same cloud-based systems used internally can be made accessible to customers as well. From any internet capable device, the customer could look up information about their shipment including but not limited to, tracking status, the scheduled delivery time and who signed for delivery. With the right digital solutions, logistics outfits make it easy for their clientele to feel completely comfortable with how their situation is being handled.
Responding With Adaptability
Just as there are certain precautions that must be taken when handling hazardous chemicals or other temperature sensitive goods, the same meticulousness must be applied to the handling of medical equipment. There are some pieces of medical equipment such as x-ray machines or MRI devices that are extremely sensitive to problems such as:
- Vibrations or jostling during transit
- Shock
- Dirt and dust
- Corrosion or oxidation
Since even the smallest transit issues can lead to medical equipment needing to be recalibrated or becoming unusable, logistics companies respond by offering packaging assessments. Suggestions for the use of foam packaging, including bumpers and floating bases, both of which can effectively cushion equipment properly, adequate crating, and weight distribution. This, combined with accurate dimensions and weights, valuations and pictures will allow even the most sensitive pieces of equipment to be handled properly.
A Complete Solution:
The most reliable logistics companies know how to handle all aspects of medical equipment shipping. This means that their customers can count on complete service solutions. Thanks to concepts like proper packaging, real-time tracking, and white glove service, these delicate yet expensive shipments will always be handled with grace. STC Logistics is a trusted provider of logistics solutions for the medical industry. Call us at 1-800-547-4324 or click here to learn more.
The Impact of White Glove Service for Logistics Solutions
There are many different types of freight being shipped every day across land, air, and sea channels. Some items tend to be far more fragile than others,thus require specialized attention in order to prevent an imminent disaster. The most ideal logistics solutions needed for cargo of the most delicate nature will come from carriers who embrace the concepts behind white glove service and understand its overall importance. As a result of such diligence, any business can feel secure knowing that their logistics affiliates are willing to take the time to carefully secure, handle and transport their cargo based on the unique physical attributes each shipment possesses, as well as the price tag of the items themselves and the time-sensitivity they require.
Countering Potential Shipping Issues:
Just as different types of freight require different levels of hands on attention, each unique shipping method offers its own challenges regarding the way that freight must be handled. Fortunately, the use of white glove service presents a measurable counter for any potential threat that may or may not occur during all steps of the shipping process. Direct line-haul service can be used to minimize transfers, while special attention can be given to pick up and delivery methods. Transit times are reduced and your freight is tracked consistently to ensure on-time deliveries of your most time-sensitive cargo.
By Land:
When moving shipments by truck, some of the preventable dangers that can be experienced on the road include:
- Jostling of freight that could easily cause it to crack, break, or otherwise be damaged – remedied by packaging and securing the freight with the proper equipment
- The ever present threat of getting into an accident while on road – accidents occur, but timeliness in recovering from them is determinant in completing the job.
- Problems that could develop based on the temperature of the cab depending on the type of freight that is being shipped – temperature controlled equipment and temp tabs can regulate and monitor these issues
- Theft or vandalism that could easily happen while a truck is parked at any location – inventory tracking technology, secure cross-docking facilities, locked trucks and video monitored loading docks are some precautions taken to minimize theft
By Sea:
Problems that could be encountered by sea are somewhat similar and include:
- Waves from bad weather conditions that could easily cause the freight to be bounced around – contracting the correct size equipment and securing cargo is important in preventing slippage
- Long travel times that could cause time sensitive freight to expire – by knowing anticipated transit times and the nature of the product, your logistics company can lead you to choose the best service based on your type of freight.
- Temperature issues, especially if freight is being kept below deck – remedied just as any temperature sensitive situation
By Air:
The issues for freight moving by air are less serious, even though this is considered to be the safest means of transport:
- Jostling that could take place during take-off and landing – packaging practices are crucial
- Turbulence in the air – D-containers may be implemented to prevent moving inside the cargo space
The Solution:
Any business will find that logistics companies who pride themselves in offering white glove service can effectively combat each and every one of these issues. In doing so, such companies will assess if all items are neatly packed and secured with proper materials, all boxes are sealed correctly, delicate items are wrapped in the proper way, everything is loaded in the neatest order possible, and the correct type of shipping method used for particular types of freight. Packaging assessments should be made and solutions offered to your shippers so they can reinforce products prior to shipping. Without this level of service, there are too many potential disasters that could befall the freight in question which ultimately means lost time, lost money and unhappy customers.
By employing proper white glove service, logistics companies like STC Logistics are ensuring that those they work with will never have to fret in regards to even the most expensive or delicate types of freight. Because the top logistics outfits take their time to develop a unique solution, born in practices of white glove service and then custom tailor it for each and every item, it makes their service standards worth looking into. Because freight must ultimately be shipped in one manner or another, choosing the safest and most secure methods simply makes sense, which of course is precisely the aim of white glove service overall. Any company bold enough to embrace white glove service standards will be rewarded with personalized service, fewer pieces of damaged freight, faster shipping times, and happier customers overall.
To learn more about how you can safety ship the most delicate and high importance items from a trusted logistics provider, please click here.
