Category: Customer Service
New Study Proves that Poor Customer Service Heavily Impacts Retention
Cloud communications provider Corvisa conducted their third annual Customer Service Report compiled from responses of more than 1,200 U.S. consumers. The findings were shocking, with 48% of respondents claiming that they have stopped conducting business with a company becasue of a negative customer service experience within the past year. Read more about the study’s findings on Multichannel Merchant here.