{"id":28,"date":"2016-01-17T15:07:22","date_gmt":"2016-01-17T15:07:22","guid":{"rendered":"https:\/\/shipstc.com\/blog\/?p=28"},"modified":"2021-06-22T15:05:16","modified_gmt":"2021-06-22T15:05:16","slug":"new-study-proves-that-poor-customer-service-heavily-impacts-retention","status":"publish","type":"post","link":"https:\/\/shipstc.com\/blog\/new-study-proves-that-poor-customer-service-heavily-impacts-retention\/","title":{"rendered":"New Study Proves that Poor Customer Service Heavily Impacts Retention"},"content":{"rendered":"<p>Cloud communications provider <a title=\"Corvisa\" href=\"https:\/\/www.corvisa.com\/\" target=\"_blank\" rel=\"noopener\">Corvisa<\/a> conducted their third annual Customer Service Report compiled from responses of more than 1,200 U.S. consumers. The findings were shocking, with 48% of respondents claiming that they have stopped conducting business with a company becasue of a negative customer service experience within the past year. Read more about the study&#8217;s findings on Multichannel Merchant <a title=\"here\" href=\"http:\/\/multichannelmerchant.com\/news\/poor-customer-service-affecting-businesses-report-finds-10122015\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cloud communications provider Corvisa conducted their third annual Customer Service Report compiled from responses of more than 1,200 U.S. consumers. The findings were shocking, with 48% of respondents claiming that they have stopped conducting business with a company becasue of a negative customer service experience within the past year. Read more about the study&#8217;s findings &hellip; <a href=\"https:\/\/shipstc.com\/blog\/new-study-proves-that-poor-customer-service-heavily-impacts-retention\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Study Proves that Poor Customer Service Heavily Impacts Retention&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-28","post","type-post","status-publish","format-standard","hentry","category-customer-service"],"_links":{"self":[{"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/posts\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":2,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/posts\/28\/revisions"}],"predecessor-version":[{"id":438,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/posts\/28\/revisions\/438"}],"wp:attachment":[{"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/media?parent=28"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/categories?post=28"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shipstc.com\/blog\/wp-json\/wp\/v2\/tags?post=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}