https://shipstc.com/blog Tue, 22 Jun 2021 15:05:16 +0000 en-US hourly 1 https://shipstc.com/blog/new-study-proves-that-poor-customer-service-heavily-impacts-retention/ Sun, 17 Jan 2016 15:07:22 +0000 https://shipstc.com/blog/?p=28 Continue reading "New Study Proves that Poor Customer Service Heavily Impacts Retention"]]> Cloud communications provider Corvisa conducted their third annual Customer Service Report compiled from responses of more than 1,200 U.S. consumers. The findings were shocking, with 48% of respondents claiming that they have stopped conducting business with a company becasue of a negative customer service experience within the past year. Read more about the study’s findings on Multichannel Merchant here.

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